Manufacturing maintenance software — fast reporting of downtime and machine faults
For factories where every stoppage counts. Operators report a machine fault in seconds — by a phone call (AI assistant) or a web form — and AI immediately routes the work order to the right contractor. If nobody responds, FixPoint escalates until the fault is resolved, including nights and weekends. Time-to-fix and work quality are measured for every job, across all your plants.
Report without an app
An operator makes a phone call to the AI assistant or fills in a web form. No app, no account.
AI routing to contractors
AI sends the work order to the right technician or external company automatically.
Escalations until resolved
Email → SMS → AI phone call → manager notified, so no fault is left unattended.
Overview across locations
Track open faults, downtime and contractor performance for every plant from one place.
How fast is a stoppage reported?
In seconds — an operator makes a phone call to the AI assistant or fills in a web form. No app or account needed.
What happens at night?
Multi-channel escalation kicks in: email → SMS → an AI phone call to the contractor, and finally a notification to the manager.
Does it measure downtime?
Yes. FixPoint records time-to-fix for every fault and captures the quality of the work performed.
Who gets the job?
AI routes each fault to the right contractor automatically and records whether they accepted the request.
Multiple plants?
Yes. One shared overview covers every location, so you see open faults and downtime across all sites.
Typical scenarios
How a machine fault or line stoppage moves from report to resolution on the shop floor — problem, solution, result.
A production line stops mid-shift and every minute of downtime means lost output.
Report via the form or a phone call → AI routes a line technician instantly.
Shorter downtime, less loss.
A leak or fault appears on line 2 and needs the right contractor fast.
Report → assign → escalate by SMS and an AI call if there's no response.
Fault picked up immediately.
A machine stops at night and the first contractor doesn't respond.
Escalation: email → SMS → AI call to contractor → manager notified.
Resolution outside working hours.
The same machine fault keeps coming back and each fix starts from scratch.
The solution is saved to the knowledge base after it's resolved.
Faster fix next time.
Examples above are illustrative and shown to demonstrate typical flows.
Features for manufacturing
The core building blocks that keep a factory's machine faults moving from report to resolution.
Fault reporting
Operators report a machine fault by a phone call (AI assistant) or a web form — no app, no account.
Fault reporting →AI routing
AI reads each fault and sends the work order to the right contractor automatically, then records whether they accepted.
AI routing →Escalations
If no one responds: email → SMS → AI phone call → manager notified, so a stoppage never sits unattended.
Escalations →Knowledge base
Resolved faults are saved so recurring machine problems get fixed faster the next time they appear.
Knowledge base →Escalations and AI calls
In manufacturing, a machine fault that goes unanswered can idle an entire line — especially on night shifts and weekends. FixPoint escalates automatically through email, SMS and an AI phone call to the contractor, and if there's still no response it notifies the manager of the company that ordered the repair. The fault is chased until someone picks it up, so downtime is not extended by a missed message.
Multiple sites / chains
If you run more than one plant, FixPoint gives you a single cross-location overview. Open faults, downtime and contractor performance are visible for every site from one place, so a plant manager sees the local picture while operations and management compare all facilities side by side. Reporting, AI routing, escalations and the knowledge base work the same way at each location, which keeps standards consistent across the whole manufacturing network.
Pricing
FixPoint starts at €49/month (Basic), with an Advanced plan that adds AI phone calls, phone fault reporting and contractor statistics, and an Enterprise plan for custom integrations and priority support. Every plan begins with 14 days free — including 5 test AI calls — and no card is required.
FAQ
What is manufacturing maintenance software?
It is software that lets factory operators report a machine fault or line stoppage in seconds — by a phone call (AI assistant) or a web form — and then automatically routes the work order to the right contractor. FixPoint adds AI routing and multi-channel escalation, so a fault is picked up and resolved even at night or on weekends, and it measures time-to-fix and work quality.
How fast can an operator report a stoppage?
In seconds. An operator makes a phone call to the AI assistant or fills in a web form. No app and no account are needed, so anyone on the shop floor can report a breakdown immediately.
What happens if a machine breaks down at night with no maintenance staff on site?
FixPoint escalates automatically: email to the assigned contractor, then SMS, then an AI phone call, and finally a notification to the manager of the company that ordered the repair. The fault does not sit unattended until the next shift.
Does FixPoint measure downtime and repair quality?
Yes. It records time-to-fix for every reported fault and captures the quality of the work performed, so you can compare contractors and see where downtime and losses concentrate.
Who gets the maintenance job?
AI routes each fault to the right contractor or technician automatically, based on the type of fault. The request is sent by email and the system records whether the contractor accepted it.
Can FixPoint handle multiple plants or production sites?
Yes. You get a single overview across all locations, so you can track open faults, downtime and contractor performance for every plant from one place.
Cut downtime on every line
Start reporting machine faults in seconds and let AI route and escalate them until they're resolved. 14 days free, 5 test AI calls, no card.