The smart platform for repairs under control.
FixPoint360 is a platform to report and resolve facility maintenance faults. Report by a phone call (AI assistant) or a web portal; AI routes it to the right contractor and reminds via email, SMS and AI calls – until the task is done.
14 days free (includes 5 test AI calls) · no upfront cost · set up in minutes
From one report to a fix that's on record
4 steps from call to fixed fault.
Someone reports a fault
An employee, tenant or guest reports by a phone call answered by the AI assistant, or through a web portal in a browser. No app, no account.
AI analyses and routes it
AI reviews the fault and automatically emails the right subcontractor, recording whether they accept the job.
The system escalates
If there's no response, FixPoint360 escalates: SMS, then an AI phone call to the contractor, then a notification to the manager.
Resolved and saved
Time-to-fix and work quality are logged, and the resolved fault is stored in the knowledge base for next time.
One solution for every industry
FixPoint360 fits any operation where faults are reported and contractors keep things running – from a single site to a nationwide network.
Retail
Chains and multiple stores keep every location running with one reporting flow.
Retail maintenance →Manufacturing
Cut downtime by reporting machine faults instantly and reaching service partners fast.
Manufacturing maintenance →Hotels
Fix issues in rooms and public areas before guests notice, with reporting by a call or the form on the spot.
Hotel maintenance →Facilities
Facility managers give tenants one channel and dispatch contractors without the back-and-forth.
Facility maintenance →And for everyone else
Whatever the industry: FixPoint360 is for any organisation with multiple contractors (maintainers) that wants faults and tasks in one place.
What makes FixPoint360 different
A classic CMMS logs work orders. FixPoint360 closes them – routing to external contractors and escalating on its own until the fault is resolved.
Report by a phone call or a web portal
Anyone can report a fault by an ordinary phone call to an AI assistant, or in writing through a web portal that opens in a browser – no app and no account needed.
Fault reporting →AI routing to contractors
AI reads each fault and dispatches it to the right external subcontractor by email, recording whether the job was accepted.
AI routing →Escalation up to an AI call
No response is never the end of the line. Email, then SMS, then an AI phone call, then a manager notification – automatically.
Escalations →Measured, then remembered
Every job logs time-to-fix and quality, and resolved faults land in a knowledge base so recurring problems are handled faster.
Knowledge base →Everything under control, every fault to the right contractor
Established CMMS tools are often too heavy, and manual channels are opaque. FixPoint360 is the solution that simplifies and automates fault reporting: report with a voice message, AI handles routing and keeps at it until it's resolved.
- One channel for every fault, instead of scattered messages.
- Automatic routing to the right contractor – no manual dispatch.
- Escalation runs by itself, so nothing slips through the cracks.
- A clear record of response times and work quality per contractor.
- Recurring faults resolved faster from the knowledge base.
| Without FixPoint360 | With FixPoint360 |
|---|---|
| Reports scattered across chat, email and calls | One entry point for every fault |
| Someone dispatches contractors by hand | AI routes each fault automatically |
| Chasing no-shows over the phone | Escalation from email to SMS to AI call |
| No visibility into who delivers | Time-to-fix and quality measured |
| The same fault solved from scratch again | Solutions saved to a knowledge base |
How teams use FixPoint360
Problem, solution and result – three illustrative examples of FixPoint360 in day-to-day operations.
A freezer fails in one of 40 stores; the manager doesn't know which service company to call.
Staff report the freezer fault by a call or the web portal; AI routes it to the assigned refrigeration partner.
The partner accepts within minutes and stock is saved – before anyone had to make a call.
A guest reports a broken AC late at night, with no maintenance staff on site.
Reception logs it with the web portal; the contractor is emailed and, with no reply, escalated by SMS and AI call.
The job is picked up by morning and the guest is moved or compensated on time.
A conveyor stops on the line and every minute of downtime is expensive.
An operator reports it by phone to the AI assistant, which routes it straight to the service partner.
Response time is logged and the recurring fix is stored for next time.
Simple pricing
Start free for 14 days, then pick the plan that fits. Prices are per month in EUR.
Basic
For a single site getting started with structured fault reporting.
- €5 included AI usage
- 5 subcontractors
- 10 users
- Fault reporting (call & form)
- AI routing
- Email + SMS escalation
- Knowledge base
- AI phone calls
- Phone fault reporting
- Contractor statistics
Advanced
Everything in Basic + AI phone calls, phone fault reporting and contractor statistics.
- €20 included AI usage
- 20 subcontractors
- Unlimited users
- Fault reporting (call & form)
- AI routing
- Email + SMS escalation
- Knowledge base
- AI phone calls
- Phone fault reporting
- Contractor statistics
Enterprise
Everything in Advanced + custom integrations and priority support.
- Custom included AI usage
- Unlimited subcontractors
- Unlimited users
- Fault reporting (call & form)
- AI routing
- Email + SMS escalation
- Knowledge base
- AI phone calls
- Phone fault reporting
- Custom integrations
Built for facility maintenance, EU-based
FixPoint360 is an AI platform, operated by IT TEAM d.o.o., that helps retail chains, manufacturers, hotels and facility managers report and resolve maintenance faults in one place. It is GDPR compliant, works across multiple sites, and is backed by EU-based support in Slovenian and English.
Frequently asked questions
What is FixPoint360?
FixPoint360 is an AI platform to report and resolve facility maintenance faults. It replaces spreadsheets, WhatsApp threads and phone calls with one entry point: a fault is reported, AI routes it to the right contractor and escalates until it's fixed.
How does someone report a fault?
In seconds – by an ordinary phone call handled by an AI assistant, or in writing through a web portal that opens in a browser. The person reporting needs no app and no account.
Does the person reporting need an app?
No. Reporting works through a phone call or a web portal, so employees, tenants or guests can report a fault without installing anything or creating an account.
How does escalation work?
If the assigned contractor does not respond, FixPoint360 escalates automatically: email first, then SMS, then an AI phone call to the contractor, and finally a notification to the manager who ordered the repair.
Which industries is FixPoint360 for?
Retail and store chains, manufacturing, hotels and hospitality, and commercial buildings with facility managers – anywhere faults are reported across one or many sites.
Is there a free trial?
Yes. FixPoint360 is free for 14 days, including 5 test AI calls for phone fault reporting, with no upfront cost and setup in minutes.
Start resolving faults in one place
Report by a phone call or a web portal. AI routes and escalates until it's fixed. Free for 14 days, no upfront cost.