Knowledge base — solutions to recurring faults
Every resolved fault becomes a record with its solution. When a similar fault recurs, the fix is right there — resolution is faster, and the knowledge stays in the company instead of in individual heads. The base builds itself automatically from your day-to-day work.
Solutions, not tickets
Each entry captures the actual fix for a fault type — a reusable answer, not just a closed ticket.
Fills itself automatically
Every resolution adds a record — no separate documentation step and no manual data entry.
Faster repeat fixes
On a similar fault the suggested solution appears immediately, so repairs start from a proven fix.
Knowledge stays in-house
Solutions live in the platform, so expertise remains even when staff or contractors change.
What is in the knowledge base?
Solutions to recurring faults — what went wrong, how it was fixed and which equipment it applies to.
Who fills it?
It fills automatically on resolutions — no manual documentation step is needed.
Does it speed up resolution?
Yes. On a similar fault the suggested solution is shown, so repairs start from a proven fix.
Is it in all plans?
Yes. The knowledge base is included in Basic, Advanced and Enterprise at no extra cost.
Does knowledge stay when staff change?
Yes. Solutions live in the platform, so knowledge stays with the company when people leave.
How it works
The knowledge base grows on its own as faults are resolved — four simple steps turn everyday repairs into reusable know-how.
A fault is resolved
When the repair is completed, FixPoint records the solution that worked and the quality of the work.
Saved to the base
The solution is stored and linked to the fault type and the equipment, so it can be found again in seconds.
Faster next time
On a similar fault the suggested solution is shown immediately, so the fix begins with a known answer.
Knowledge stays
The base is independent of staff or contractor turnover — the company keeps its know-how regardless of who does the work.
What it solves
A knowledge base turns three familiar maintenance headaches into predictable, repeatable results.
The same fault, diagnosed from scratch
Problem: a chiller trips or a door sensor fails again, and whoever responds re-investigates a problem the team has already solved before.
Solution: FixPoint matches the incoming fault to past cases and surfaces the fix that worked.
Result: shorter diagnosis, fewer wasted call-outs and a faster return to normal.
Expertise walking out the door
Problem: the person who knew how to fix a specific machine leaves, or you switch to a new contractor, and the know-how goes with them.
Solution: every resolution is captured in the platform, tied to the equipment and fault type.
Result: the knowledge stays in the company, and new people ramp up faster.
Undocumented fixes
Problem: good solutions live in someone's memory or a chat thread, so nobody can find them when they are needed.
Solution: documentation happens automatically at the moment a fault is closed — no extra admin.
Result: a searchable record of what works, without anyone having to write reports.
What's included
Included in all plans
The knowledge base is part of every FixPoint plan — Basic, Advanced and Enterprise — at no extra cost. There is nothing to configure: it starts building from your first resolved fault, and grows automatically with each repair. See what else each plan includes on the pricing page.
Who it's for
The knowledge base is most valuable wherever the same faults recur across many locations or pieces of equipment, and where teams and contractors change over time. It helps any operation turn one-off fixes into shared, reusable know-how. It is a natural fit for retail chains with the same equipment in every store, for manufacturing where machine downtime must be resolved fast, and for commercial buildings and facility managers maintaining shared systems across a portfolio.
Works with the rest of FixPoint
The knowledge base is one part of a single flow — from the moment a fault is reported to the moment it is resolved and documented.
Fault reporting
Report a fault by a phone call (AI assistant) or a web form — no app, no account for the reporter.
Learn moreAI routing
AI analyses each fault and dispatches it to the right subcontractor automatically.
Learn moreEscalations
No response? FixPoint escalates from email to SMS to an AI phone call until the fault is handled.
Learn moreFrequently asked questions
What is stored in the knowledge base?
It stores solutions to recurring faults: what was wrong, how it was fixed, which equipment and fault type it applies to, how long the repair took and the recorded quality of work. Each record is tied to the original fault so you can trace the full history.
Who fills the knowledge base?
Nobody has to fill it manually. It grows automatically: every time a fault is resolved, the solution and outcome are captured and saved. The base builds itself as your team and contractors do their normal work.
Does the knowledge base speed up resolution?
Yes. When a similar fault comes in, FixPoint surfaces the suggested solution from past cases, so whoever picks it up starts with a proven fix instead of diagnosing from scratch.
Is the knowledge base in all plans?
Yes. The knowledge base is included in every plan — Basic, Advanced and Enterprise — at no extra cost. It starts building from your first resolved fault. Compare the plans on the pricing page.
Does the knowledge stay when staff change?
Yes. Because solutions live in the platform rather than in individual heads, the knowledge stays with the company even when employees leave or you switch contractors. New people are productive faster.
Turn every fix into lasting know-how
Start free and let FixPoint build your knowledge base automatically — 14 days free, including 5 test AI calls, no card required.