CMMS and maintenance management — a simpler, AI-driven way
A CMMS (Computerized Maintenance Management System) manages maintenance. FixPoint is its light, AI-driven variant: instead of heavy setup you get frictionless fault reporting, AI routing and multi-channel escalations. One entry point captures the fault, AI sends it to the right contractor, and it keeps chasing until the job is resolved.
No heavy setup
No asset database to build before you get value. Start capturing and resolving faults on day one.
Report by phone
Anyone can report a fault with an ordinary phone call to an AI assistant — no app, no account.
AI routing
AI reviews each fault and sends the work order straight to the right contractor, automatically.
Escalations until resolved
No response? Email → SMS → an AI phone call → finally a manager alert. It never gets stuck.
What is a CMMS?
Software to manage maintenance — work orders, assets and preventive tasks in one place, with reporting on top.
Is FixPoint a CMMS?
It's a light, AI-driven variant of a CMMS, focused on reporting and resolving faults rather than deep asset registers.
What's the difference?
Less admin: report without an app, AI routing to the right contractor, and phone-based escalation until the job is done.
When should you choose FixPoint?
When you want fast, frictionless reporting and resolution — especially across multiple sites and external contractors.
When should you choose a classic CMMS?
When you need deep asset lifecycle and preventive-maintenance management with spare parts and in-house technicians.
How much is it?
FixPoint starts at €49/month, with a 14-day free trial and no card required.
What a CMMS is and what it solves
A CMMS — Computerized Maintenance Management System — is software that replaces spreadsheets, WhatsApp threads and scattered phone calls with one system for maintenance. It captures issues, turns them into trackable work orders, and gives managers a clear record of what broke, who fixed it and how long it took.
In practice, maintenance management software exists to answer four everyday questions: what needs fixing, who is doing it, when it will be done, and how much it costs. Whether you run stores, factory lines, hotels or commercial buildings, the underlying problem is the same — faults get lost between people and channels. A CMMS closes that gap. Here is what work-order management software typically covers:
- Work orders — every fault becomes a tracked ticket with a status, an owner and a resolution history, so nothing slips through the cracks.
- Assets & equipment — a register of machines, rooms and locations that faults and maintenance history can be tied to.
- Preventive maintenance — scheduled, recurring tasks (inspections, servicing) that prevent breakdowns before they happen.
- Reports & analytics — response times, resolution times and workload, so you can see where time and money go.
FixPoint is deliberately lighter than a traditional, all-in-one CMMS. It concentrates on the part that most teams struggle with day to day — reporting a fault and actually getting it resolved — and automates it with AI so you spend less time chasing and more time running the business.
FixPoint vs a classic CMMS
Both manage maintenance, but they optimize for different things. A classic CMMS is built around a deep asset database and in-house planning; FixPoint is built around fast intake and getting external contractors to actually respond.
| Capability | FixPoint | Classic CMMS |
|---|---|---|
| Fault reporting | Frictionless — a phone call (AI assistant) or a web form; no account for the reporter | Usually a login and a form; reporter often needs an account |
| Need for an app | No — reporters need no app and no download | Often a dedicated app or portal login |
| Routing to contractors | AI reviews the fault and dispatches to the right contractor automatically | Manual assignment, or rules you configure yourself |
| Escalation when no one responds | Automatic — email → SMS → AI phone call → manager alert | Reminders at best; chasing is usually manual |
| Setup speed | Live on day one — no asset database required first | Weeks of asset entry and workflow configuration |
| Phone reporting (AI call) | Yes — report a fault by an ordinary phone call | No — typically not available |
Explore the pieces that make this work: fault reporting, AI routing, escalations and the knowledge base.
When to choose what
The two approaches are complementary. Many teams use FixPoint as the intake-and-orchestration layer on top of, or instead of, a heavier CMMS. Here is the simplest way to decide.
Choose FixPoint
When your priority is intake and orchestration — capturing faults from anyone, routing them to the right contractor and escalating until they're fixed, with fast setup and no app to install.
- Multiple sites and external contractors
- Frictionless reporting for staff and tenants
- Live in days, not weeks
- Measured response times and work quality
Choose a classic CMMS
When you need deep asset management — a full equipment lifecycle, detailed preventive-maintenance schedules, spare-parts inventory and in-house technician planning as the core of the system.
- Large asset registers and equipment histories
- Complex preventive-maintenance planning
- Spare-parts and inventory control
- In-house maintenance teams and scheduling
Running maintenance in a specific sector? See how FixPoint fits retail chains, manufacturing, hotels and commercial buildings.
Frequently asked questions
What does CMMS stand for?
CMMS stands for Computerized Maintenance Management System — software that centralizes maintenance work: logging faults, creating work orders, tracking assets, scheduling preventive tasks and reporting on it all.
Is FixPoint a full CMMS?
FixPoint is a light, AI-driven variant of a CMMS. It focuses on the reporting-to-resolution part of the job — capturing faults, routing them to the right contractor and escalating until fixed — rather than deep asset registers and complex preventive-maintenance planning.
What is the difference between FixPoint and a classic CMMS?
A classic CMMS asks you to build an asset database and configure workflows before you get value. FixPoint needs no heavy setup: reporters need no app or account, an AI phone assistant and portal capture the fault, AI routes it to the right contractor, and escalations run automatically over email, SMS and an AI phone call until the job is resolved.
When should I choose FixPoint over a classic CMMS?
Choose FixPoint when your priority is fast, frictionless fault reporting and getting issues resolved — especially across multiple sites and external contractors — without weeks of implementation or forcing staff to learn an app.
When is a classic CMMS the better fit?
A classic CMMS is the better fit when you need deep asset lifecycle management, detailed preventive-maintenance scheduling, spare-parts inventory and in-house technician management. FixPoint complements that as the intake and orchestration layer.
How much does FixPoint cost?
FixPoint starts at €49/month on the Basic plan. Advanced is €99/month and adds AI phone calls, phone fault reporting and contractor statistics; Enterprise is custom. You can try it free for 14 days, including 5 test AI calls, with no card required. See full pricing.
Maintenance management, without the heavy setup
Get the useful part of a CMMS — captured faults, the right contractor, and escalation until it's fixed — driven by AI. Try it free for 14 days, no card required.