Hotel maintenance software – fault reporting any employee can use
FixPoint360 is hotel maintenance software built for hospitality teams where speed and a calm guest experience matter. Housekeeping reports a room fault in seconds – by a phone call (AI assistant) or a web portal – and a maintenance technician confirms the job with a single click. AI routes each request to the right in-house technician or external contractor, and escalates automatically if no one responds. Management gets a live overview across every property, from open faults to response time.
Report without an app
Housekeeping and staff report by a phone call (AI assistant) or a web portal. No app, no account.
AI routing to contractors
AI reviews the fault and sends it straight to the right technician or external contractor by email.
Escalations until resolved
No reply? SMS, then an AI phone call, then the manager – the fault keeps climbing until it is fixed.
Overview across locations
One dashboard for every hotel: open faults, who accepted, and time-to-fix per property.
Can housekeeping report without an app?
Yes – a short call to the AI assistant, or a web portal that opens in a browser. No install, no login.
How does the contractor confirm?
With one click. They get the request by email and accept the job with a single click.
What if no one responds?
FixPoint360 escalates automatically – an SMS reminder, then an AI phone call, then a manager notification.
Does it work across multiple properties?
Yes. Management sees every hotel in one place, with open faults and response times per location.
How much is it?
From €49/month, with a 14-day free trial and no upfront cost.
Typical scenarios
How everyday hotel faults move from a first report to a resolved job, without phone-call chaos or lost sticky notes.
Room 305 A/C not working
A guest reports the air conditioning in room 305 is dead during check-in.
The housekeeper reports it via the web portal or a call to the AI assistant → the maintenance technician confirms with one click and heads over.
Happy guest, no waiting at the front desk.
Broken elevator
An elevator stops working between floors during a busy morning.
Staff report it → AI routes the request straight to the elevator service company → it escalates by SMS and AI call if there is no response.
Fast fix and guest safety, with a clear record of who was called and when.
Bathroom leak
Water is leaking from a bathroom into the room below.
The fault is reported from the room → assigned to a plumber → tracked from acceptance to resolution.
Bigger damage prevented, with time-to-fix on record.
Fault in public areas
A flickering light in the lobby or a broken door in the spa area.
Staff report the issue → management gets a live status overview of every open fault.
A tidy, well-kept hotel appearance for every guest.
Features for hotels
The parts of FixPoint360 that matter most for hospitality – reporting anyone can use, AI routing, and escalations that don't let a fault slip.
Fault reporting
Housekeeping, reception and staff report a fault by a phone call (AI assistant) or a web portal – no app, no account. Learn more
AI routing
AI reviews each fault and dispatches it to the right in-house technician or external contractor automatically. Learn more
Escalations
Email → SMS → AI phone call → manager. A fault keeps escalating until someone accepts and resolves it. Learn more
Knowledge base
Resolved faults are saved so recurring problems – a temperamental A/C, a leaky pipe – are fixed faster next time. Learn more
Escalations and AI calls
In a hotel, a fault that no one accepts becomes a complaint at the front desk. FixPoint360 won't let that happen. If a technician or contractor doesn't respond, the request escalates on its own – first an SMS reminder, then an AI phone call to the contractor, and finally a notification to the manager of the property. Every step is time-stamped, so you always know who was contacted, when, and whether they accepted. See how escalations work
Multiple sites and hotel chains
If you run several hotels, FixPoint360 gives you one overview instead of a separate spreadsheet per property. Management sees every open fault across the whole group, who accepted each job, and the time-to-fix and work quality per location. That makes it easy to compare properties, spot a site that is falling behind, and hold external contractors to consistent response times across the entire chain. Reporting stays just as simple for staff at every hotel – a phone call or a web portal – while the overview stays centralised for the people who need the full picture. Learn more about FixPoint360 fault reporting software.
Pricing
FixPoint360 starts at €49/month for the Basic plan. The Advanced plan at €99/month adds AI phone calls, phone fault reporting and contractor statistics – a good fit for busy hotels – while Enterprise is custom for larger groups. Every plan includes a 14-day free trial with 5 test AI calls and no upfront cost. See the full breakdown on the pricing page.
FAQ
Can housekeeping report a fault without an app?
Yes. Housekeeping and other staff report a room or public-area fault by a phone call to the AI assistant or by a web portal that opens in a browser. No app to install, no account, no login – a new employee is productive on day one.
How does a maintenance technician confirm a job?
With one click. The technician or contractor receives the request by email and accepts it with a single click. FixPoint360 records whether they accepted, so nothing is silently lost between reception and the maintenance department.
What happens if no one responds to a hotel fault?
FixPoint360 escalates automatically: first an SMS reminder, then an AI phone call to the technician or contractor, and finally a notification to the manager. The fault keeps climbing the chain until it is accepted and resolved.
Does it work across multiple hotels or properties?
Yes. FixPoint360 gives management a single overview across every property – open faults, who accepted, and time-to-fix per location. It is built for hotel groups and chains that run several sites at once.
How much does hotel maintenance software cost?
FixPoint360 starts at €49/month for the Basic plan, €99/month for Advanced with AI phone calls and phone reporting, and a custom Enterprise plan. Every plan includes a 14-day free trial with 5 test AI calls and no upfront cost.
Can external contractors and in-house technicians both use it?
Yes. FixPoint360 routes each fault to whoever should handle it – an in-house maintenance technician or an external company such as an elevator or HVAC service. Contractors accept jobs by email with one click and need no account of their own.
Keep every room and public area running
Give your hotel staff fault reporting they can use in seconds, and give management the overview across every property. Start free for 14 days – no upfront cost.